for Women

If your organization suffers from inaction, poor communication, rigid thinking, workplace silos and high turnover, here is the solution…

Does any of this sound like your organization?


Ongoing challenges are in a continuous inaction loop, either ignored or “addressed” in endless meetings, memos, and emails that never truly resolve the issue.


Rigid thinking prevents innovation at your organization and discourages millennials from staying because they feel their ideas aren’t valued.


Workplace silos result in redundancy of work completed and in communication gaps that cause departments to mistrust each other.


Unwanted turnover means that top talent leaves for your competitors, resulting in spending more and more money hiring and training.

If any of that resonates with you, I get it.

If you’re reading this, you’re likely charged with “changing culture” or “developing people” or “delivering results.” But it’s frustrating and overwhelming, because you know it takes all the gears moving in the right direction to make that happen.

I’ve worked with thousands of leaders like you who are responsible for growing people and delivering results. The issues they share with me are always the same: flavour-of-the-month programs, under-resourced initiatives, and strategies being handed down that never seem to address the root cause of problems.

The answer to workplace dysfunction is simpler than you think:

to change results, you have to change the conversation.


  • Knowing exactly how to approach the most difficult conversations.
  • Instead of letting problems fester, you and your team are able to tackle them head on, in a productive, efficient manner.
  • Leaders know how to communicate transparently AND understand why it’s important.
  • Priorities are clear, teams are collaborating, and silos have been shattered, company wide.
  • Fear of rerisal has taken a backseat, and honest and transparency is the norm.
  • Top talent is banging down your door, and your company is performing at the top of its game.

And even better:

  • YOU have a respected seat at the table, and full buy-in to lead change.

So how do you transform culture, lower turnover, and increase productivity?
The answer is simpler than you think. You have Fierce Conversations™.

Hello, I'm Harriette Schumacher.

I teach leaders how to have conversations that get results.

Whether, you call it ROI, KPI’s, Customer Satisfaction, Employee Engagement… we all want better results.

Here’s the truth: 100% of your ability to generate those results has everything to do with the conversations you have having or not having.

Simply put:


The problem is, most companies struggle with conversations, and 99% of the leaders I meet don’t know what to do about it.

For the past 10 years, I’ve been on a mission to transform conversations - teaching leaders, teams, and organizations how to talk about what matters – one conversation at a time.

I come from the trenches of learning and development and have spent my career helping generate results through people.

I know what it’s like to be held responsible for building culture, developing talent, and creating change.

I’ve worked with the most recognized brands and leaders of Fortune 500 brands globally, helping them measurably impact results through changing the conversations their leaders are having.

I've worked with thousands of leaders like you to help you shift culture, improve morale, develop talent, and reduce turnover.

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I'm here to help you get those same results.

Join us for a live virtual workshop that will transform your conversations so that you can lower turnover, increase productivity, and build a stronger company culture.


October 26th-30th, 2020 | Live Virtual Sessions | $797 + HST

Over one week, we will gather virtually and dive into 5 Fierce Conversations you need to start having today to change your results.


Conversation 1: Team Conversations

Transforms your team into a high-functioning internal think tank. In Fierce Team, we’ll practice how to:

  • Turn any team into a dynamic think tank
  • Implement a meeting management technique that garners active and enthusiastic participation at all levels
  • Solicit multiple — and sometimes competing — perspectives when you’re facing a big decision or opportunity
  • Create psychological safety on a team
  • Increase alignment and partnership and break down silos
  • Make the best decision possible, and increase buy-in

Tools to support team conversations:

  • Beach Ball Preparation Form

Conversation 2: Coach Conversations

Increase clarity, improve accountability, and provide impetus for change. In Fierce Coach, we’ll practice how to:

  • Avoid the 3 most common pitfalls in coaching conversations
  • Have a coaching conversation using the ‘mineral rights’ approach: a simple but powerfully effective tool to identify the most important topics at hand
  • Drill through layers of resistance, build trust and uncover the next right action
  • Discover the profound difference between advice-giving and self-actualization
  • Ask the right questions - so that people discover their own solutions

Tools to support team conversations:

  • Mineral Rights Conversation Planner
  • Coaching Questions

Conversation 3: Delegate Conversation

Clarify roles, put an end to micromanagement and establish a clear path of professional development. In Fierce Delegate, we’ll practice how to:

  • Develop strategies to grow execution and leadership skills in your team
  • Break through barriers to delegation
  • Use delegation as a tool for professional development
  • Identify strengths and clarify expectations
  • Stop micromanaging and contribute where you’re most needed
  • Use methods to build trust through transparency and open communication
  • Create a framework for professional development

Tools to support team conversations:

  • Decision Tree Model
  • Delegation Conversation
  • Gainers/Drainers Reflection

Conversation 4: Confront Conversation

Effectively address attitudinal, behavioural or performance issues while enriching the relationship. In Fierce Confront, we’ll practice how to:

  • Confront tough issues with confidence and skill
  • How to tee up any confrontation is 60 seconds or less
  • Keep a conversations on track when the other person, denies, deflects, or defends
  • Clarify what is at stake to gain or lose in this conversation
  • Enrich your most challenging relationships
  • Go ‘shoulder to shoulder’ instead of ‘head to head’

Tools to support team conversations:

  • 60 Second Opening Statement
  • Interaction and Resolution Questions
  • Conversations You Need to Have Planner

Conversation 5: Feedback Conversation

Transform your feedback sessions into candid, consistent two-way conversations that spark lasting change. In Fierce Feedback, we’ll practice how to:

  • Conduct ongoing, in-the-moment performance conversations
  • Apply waypoints: tools to navigate from one landmark to another
  • Give face to face feedback, and why it should never be anonymous
  • Use positive feedback to reinforce what’s working well
  • Create a culture where candor is the expectation and trust is strong
  • Stop sugar coating your feedback and separate positive from constructive
  • Receiving feedback in a way that ensures you’ll continue to receive it
  • Frame conversations, avoid cryptic remarks and foster lasting growth

Tools to support team conversations:

  • Positive Feedback Planner
  • Constructive Feedback Planner
  • Asking for Feedback Planner
  • Receiving Feedback Planner

The end goal?

You’ll walk away with a plan on how to resolve these issues, conquer your conversational chaos, and have a strategy ready to implement the next day.

This isn’t a sit back and listen workshop. This is a strategy session and implementation lab rolled into one.

Fierce Materials

You’ll receive hands-on, live, virtual training delivered by Zoom.

Fierce Conversations™ has 5 learning modules and 14 hours for mingling and meeting other leaders like yourself for hands-on, interactive training. This event focuses on results-oriented ‘real-play’ exercises that address the issues you bring and pragmatic, memorable content that’s easy to implement.


“Fierce Conversations has given my leadership team the ability to enter into a dialogue about core elements of our work in a positive and constructive way and is lending itself to change and opportunities for our work team. The framework and models of Fierce are used by us day-to-day and we’re getting more things accomplished. And we’re not only doing this with our team but we’re also taking this approach with our stakeholders and teaching them to be ‘fierce’ as well so that we can be productive in our relationships as we work through economic and social change in the province of Nova Scotia.”

Amie Haughn, Director, Employment Programs, Labour and Advanced Education

"Big Leap taught us strategies to make real and lasting change. They are the vanguard of a new generation of thought and action leaders."

Jennifer Cameron, NS Power

“Working with Big Leap in the early days of being a people leader was a transformative experience. It has forever changed the way I approach my work and the relationships I have in the workplace. She helped me see the true value of candid, meaningful conversations and getting right to the heart of important issues. She also taught me how introspection and self-reflection can serve to see clearer paths forward: identifying strengths and figuring out how to develop them, so we can bring our best to work. I have recommended Harriette to colleagues and friends, and wouldn't hesitate to do so again.”

Caroline Arsenault, Canadian Mortgage and Housing Corporation

Frequently Asked Questions

Live via Zoom Technology, so you can participate from the comfort of wherever you are.

This is a workshop for female leaders only at this time. We can customize and deliver this workshop for your entire team, or organization.

Yes, we can deliver this virtually to your company directly.

Monday, October 26th, 2020 | Foundations 1pm-330pm AST

Tuesday, October 27th, 2020 | Team 930am-1130am AST

Tuesday, October 27th, 2020 | Delegation 1pm - 3pm AST

Wednesday, October 28th, 2020 | Coach 1pm-330pm AST

Thursday, October 29th, 2020 | Feedback 1pm-330pm AST

Friday, October 30th, 2020 | Confront 930am-12pm AST

Yes, we do offer Train the Trainer workshops. The first step would be to attend this 2-day workshop. If you are interested in becoming a certified Fierce Conversations™ trainer, please email us at today.

If you have any other questions, feel free to email my team at, and we’ll respond as soon as possible.

"Success in relationships is founded on open communication. Fierce Conversations is an incredibly valuable program/tool for anyone who recognizes the importance of clear, high-stakes communication – be it in a professional or personal context. Harriette knows her s#*t, and delivers Fierce with, well, ferocity…"

Gregory Phipps, Innovacorp

“Big Leap are excellent trainers who are adept at connecting with their audience, and taking them through the learning journey. They facilitated a two-day Fierce Conversation workshop with our group, in which many Ah-Hah” moments were generated. The learning and transformation amongst the participants was very evident at the end of day two, thanks to Harriette’s ability to help participants relate the material and the skills learned to both their professional and personal lives.”

Lena Lee, YMCA

"Harriette was professional, engaging, relatable and REAL. I loved her style and presentation skills, she made every bit of the course interesting. I feel like this course is a life changer, it makes me feel fierce, bold, connected, and ready to build relationships."

Kim Griffith-Tanghow, Director of Customer Solutions, Barbados Light and Power Company

“Harriette is a breath of fresh air. A really smart, intuitive one. Working with her is a true partnership–she’s not afraid to ask (or answer!) tough questions, and no idea or effort is off-limits to be challenged in the spirit of making it even better. She has a brilliant knack for knowing exactly what questions to ask to get down to the heart of any matter, and she’s an expert at approaching tricky challenges in a creative and focused way, always driving toward a resolution that is substantial and meaningful for everyone involved. But she’s also super caring, empathetic, and totally genuine–she’s the friend you can always count on to be honest with you, because she truly cares and wants the best for you. The short version? You want Harriette in your corner.”

Cameron Siewert, Contenterie

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